How to use proactive live chat to convert more customers with your Shopify store
Most Shopify store owners do not need an overly complex, CHATBOT AI-driven solution that takes weeks to setup and usually hurts your brand. Instead simply add live chat and answers to common questions to help off-load the workload burden but still stay in complete control.
ZineAcquire: Shopify App Overview
Use proactive chat to reduce shopping cart abandonment
Research shows that 67% of sales are lost due to cart abandonment. The easiest way to reduce this is to adopt a proactive live chat approach on your Shopify website including via mobile chat.
Make it easier for website visitors to buy
Customers enjoy shopping online where they can easily compare multiple vendors and prices, but often have questions. Quickly overcome those usually easy questions before they bail to a competitors site.
Add live chat to your paid ad campaign landing pages
Increase the conversion rates and investments of your paid ad campaigns including Google Shopping and Smart Shopping with live chat. Our chat agent can help you increase conversions to sales, as well as provide on the spot incentives based upon a paid visitor’s actions and history.
Ecommerce has changed the way people shop. One way to stay ahead of the competition is to implement a proactive live chat software solution to make your customer experience better and boost your sales through higher conversion rates.
Not only can you provide live chat for both your sales and customer support members, proactive chat is all about engaging your customers at the right time in their journey, improving the customer’s online shopping experience and increasing sales.
On the sales front, Forrester data reveals that site visitors who use web chat are 2.8x more likely to convert than those that don’t. Imagine growing your business 2 to 3 times larger with just one additional solution in your eCommerce tool kit. And according to a benchmark study by Bold360, an online customer who chats with you often will spend 60% more. Therefore your average shopping cart value grows as well!
With ZINation it’s easy. Simply add our Proactive Live Chat App from the Shopify Add store and we will guide you with an easy step by step process.
With ZINation you can be up and running in less than 30mins. Most of the time is actually spent on how you want to deploy live chat and not on setting it up. You also don’t need to be technical, there is absolutely no coding involved in the entire process.
Yes, a lot actually. The reason is because more than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support where they expect to be put on hold for a long time.
AI needs a lot of good data to work and most retailers don’t have enough to help train the blackbox that is never clear what is going on. Our belief is that most retailers simply need a chatbot that can help solve their major customer journey pain points which they can setup the rules with no coding themselves to create the best buying experiences.
Yes. We have a FREE app plan not just a free trial. We believe in giving back to the community as getting started is not easy, so we are here to help you grow your store.